A learning organization perspective of service quality operations in the IT industry
Ebrahim Soltani; Vinh Sum Chau; Ying-Ying Liao
| Year of publication: |
2012
|
|---|---|
| Authors: | Soltani, Ebrahim ; Chau, Vinh Sum ; Liao, Ying Ying |
| Published in: |
Strategic change : SC ; briefings in entrepreneurial finance. - Chichester : Wiley, ISSN 1086-1718, ZDB-ID 1313555-7. - Vol. 21.2012, 5/6, p. 275-284
|
| Subject: | Lernende Organisation | Learning organization | Dienstleistungsqualität | Service quality | Organisatorischer Wandel | Organizational change | IKT-Sektor | ICT industry | Hochtechnologie | High technology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009625553