A learning team approach for service organizations to achieve TQM and beat the competition
| Year of publication: |
1998
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|---|---|
| Authors: | Fung, Mike |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 8.1998, 5, p. 367-374
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