A longitudinal examination of internet-based customer service system usage in small companies
| Year of publication: |
2011
|
|---|---|
| Authors: | Palmer, David W. ; Ellinger, Alexander E. ; Allaway, Arthur ; D'Souza, Giles |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 27.2011, 1 (16.12.), p. 29-41
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