A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Seung Hyun Kim; Jaemin Cha; A. J. Singh; Bonnie Knutson
| Year of publication: |
2013
|
|---|---|
| Authors: | Kim, Seung Hyun ; Cha, JaeMin ; Singh, A. J. ; Knutson, Bonnie |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 193-202
|
| Subject: | ACSI model | Multi-group structural equation modeling | Validity | Hotel industry | Hotellerie | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | USA | United States | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010225810