A measure of retail service quality and its marketing implications
Rajeev Sirohi, Naveen Kumar
| Year of publication: |
2021
|
|---|---|
| Authors: | Sirohi, Rajeev ; Kumar, Naveen |
| Published in: |
The empirical economics letters : a monthly international journal of economics. - Rajshahi, ISSN 1681-8997, ZDB-ID 2560109-X. - Vol. 20.2021, 4, p. 607-614
|
| Subject: | Retail Service Quality | SERVQUAL | RSQS | Retail Store | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273141