A measurement tool for customer relationship management processes
| Year of publication: |
2011
|
|---|---|
| Authors: | Öztaysi, Basar ; Sezgin, Selime ; Özok, Ahmet Fahri |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 111.2011, 6 (28.6.), p. 943-961
|