A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
Estelle Van Tonder, Daniël Johannes Petzer and Karlien van Zyl
| Year of publication: |
2017
|
|---|---|
| Authors: | Van Tonder, Estelle ; Petzer, Daniël Johannes ; Van Zyl, Karlien |
| Published in: |
European business review : EBR ; the official journal of the International Management Centres, Europe. - Bingley : Emerald Group Publishing Limited, ISSN 0955-534X, ZDB-ID 1049254-9. - Vol. 29.2017, 1, p. 43-60
|
| Subject: | Commitment | Trust | Customer satisfaction | Behavioural intention | Kundenzufriedenheit | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Luxusgüter | Luxury goods | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EBR-08-2016-0113 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011646747