A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
| Year of publication: |
2008
|
|---|---|
| Authors: | Brown, Steven P. ; Lam, Son K. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 84.2008, 3, p. 243-255
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