A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Yu Wu and Markus Groth, Kaixin Zhang and Amirali Minbashian
| Year of publication: |
2023
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|---|---|
| Authors: | Wu, Yu ; Groth, Markus ; Zhang, Kaixin ; Minbashian, Amirali |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 896-940
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| Subject: | Customer mistreatment | Customer service | Meta-analysis | Service employee | Kundenservice | Meta-Analyse | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Emotion | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistungsberufe | Service workers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-08-2022-0262 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456504