A method for staffing large call centers based on stochastic fluid models
| Year of publication: |
2005
|
|---|---|
| Authors: | Harrison, J. Michael ; Zeevi, Assaf |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 7.2005, 1, p. 20-36
|