//-->
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang, (2008)
Determinanten der Wartezeit auf einen Behandlungstermin in deutschen Krankenhäusern: Ergebnisse einer Auswertung neuer Daten
Kuchinke, Björn A., (2008)
The queue "m/g/1" with feedback to lower priority queues
Schrage, Linus E., (1967)
Solving resource-constrained network problems by implicit enumeration : nonpreemtive case
Schrage, Linus E., (1970)
Analysis of the Deterministic (s, S) Inventory Problem
Iyer, Ananth V., (1992)