A model for customer-focused objective-based performance evaluation of logistics service providers
Chee-Cheng Chen
| Year of publication: |
2008
|
|---|---|
| Authors: | Chen, Chee-cheng |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 20.2008, 3, p. 309-322
|
| Subject: | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Logistikunternehmen | Logistics provider | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003764136