A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
Danijela Tadic, Aleksandar Aleksic, Predrag Mimovic, Hrvoje Puskaric and Mirjana Misita
| Year of publication: |
October 2018
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|---|---|
| Authors: | Tadic, Danijela ; Aleksic, Aleksandar ; Mimovic, Predrag ; Puskaric, Hrvoje ; Misita, Mirjana |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 11, p. 1342-1361
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| Subject: | customer satisfaction level | fuzzy analytic hierarchy process (FAHP) | fuzzy logic | fuzzy sets | Fuzzy-Set-Theorie | Fuzzy sets | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1257905 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011918984