A Multi-Dimensional Knowledge Management Systems Planning Approach

The paper presents a strategic planning approach for knowledge management systems. This research approaches the problem of failing KMS's by focusing on the planning phase. The result can be summarised as a set of frameworks for the strategic planning of knowledge management systems, i.e. information systems for the support of organisational knowledge processes. The approach is built on a broad set of theory, which has been used to discuss issues in KM/KMS from very broad perspectives. We approach the problem area from a strategic point of view, assuming that the problems of the area are based on a socio-technical dimension and that a multiple-paradigm approach is necessary for dealing with the problems of the various KM areas.