A multi-level analysis of customer contact teams
Barbara A. Wech; Karen Norman Kennedy and Dawn R. Deeter-Schmelz
| Year of publication: |
2009
|
|---|---|
| Authors: | Wech, Barbara A. ; Kennedy, Karen Norman ; Deeter-Schmelz, Dawn R. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 6, p. 436-448
|
| Subject: | Arbeitsgruppe | Team | Beziehungsmarketing | Relationship marketing | Deutschland | Germany | Kundenanalyse | Customer analysis | Mehrebenenanalyse | Multi-level analysis | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525713