A multidimensional typology of customer relationships: from faltering to affective
| Year of publication: |
2011
|
|---|---|
| Authors: | Dalziel, Nurdilek ; Harris, Fiona ; Laing, Angus |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 29.2011, 5 (26.7.), p. 398-433
|