A natural synergy

Shows the advantages of balancing and maximizing both the people and technical sides of management philosophy, approaches and skills. The current direction of organization into self‐directed or self‐managed work teams provides an excellent opportunity for integrating the thinking, methods and tools of the quality movement into everyday work. This can achieve the results promised by the quality gurus of the twentieth century without the negative effects that come from regarding the implementing “quality” as a program. Also shows how our paradigm of competition has worked to our disadvantage in understanding and applying the many great ideas coming forth from the business and academic communities.