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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra, (2013)
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul, (2016)
Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Culiberg, Barbara, (2010)
Service quality evaluation of technical institutions using data envelopment analysis
Khan, M. S., (2008)
Preformance appraisement and benchmarking of leagility inspired enterprises : a fuzzy-based decision making approach
Matawale, Chhabi Ram, (2017)
Evaluation of performance index in resilient supply chain : a fuzzy-based approach
Sahu, Anoop Kumar, (2017)