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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra, (2013)
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson, (2014)
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris, (2018)
Service quality evaluation of technical institutions using data envelopment analysis
Khan, M. S., (2008)
Customer experience management through emotional connection : an Indian perspective
Mahapatra, Sabita, (2010)
Cell formation with operational time using ART1 networks
SudhakaraPandian, R., (2010)