A new decision-making tool: the service performance index -
| Year of publication: |
2000
|
|---|---|
| Authors: | Chen, K.S. ; Yang, H.H. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 17.2000, 6-7, p. 671-678
|