A new model for call centre queue management#8902

Effects of state-dependent balking on multi-server non-stationary queueing systems

Chassioti, E., (2014)

ARTICLES - An Example of a Good but Partially Successful OR Engagement: Improving Outpatient Clinic Operations - It is important to remain flexible and willing to compromise and to involve the staff who will implement the recommendations

Bennett, Joanne C., (1998)

Using discrete distributions to approximate general service time distributions in queueing models

Wall, A.D., (1994)