A non-parametric efficiency measure incorporating perceived airline service levels and profitability
Year of publication: |
2015
|
---|---|
Authors: | Merkert, Rico ; Pearson, James |
Published in: |
Journal of transport economics & policy : JTEP. - Bath : University of Bath, ISSN 1754-5951, ZDB-ID 2053512-0. - Vol. 49.2015, 2, p. 261-275
|
Subject: | Fluggesellschaft | Airline | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention | Rentabilität | Profitability | Data-Envelopment-Analyse | Data envelopment analysis |
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