A novel framework for understanding the interplay between the mobile wallet service quality dimensions and loyalty intention
Ashwarya Kapoor, Rajiv Sindwani, and Manisha Goel
| Year of publication: |
2025
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| Authors: | Kapoor, Ashwarya ; Sindwani, Rajiv ; Goel, Manisha |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 37.2025, 6, p. 1716-1741
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| Subject: | FsQCA | Loyalty intention | Mobile wallet service quality | Parallel mediation | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-12-2023-0422 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015418201