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Lean Six Sigma in service : applications and case studies
Furterer, Sandra L., (2009)
Information management in process based organisations : a case study of Xerox Ltd.
Seltsikas, Philip, (1998)
Abschied vom einsamen Entscheider
Gawande, Atul, (2010)
Survivability in hierarchical telecommunications networks under dual homing
Karaşan, Oya Ekin, (2014)
A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Pakdil, Fatma, (2009)