A perceived reliability-based customer satisfaction model in self-service technology
Zapan Barua, Wang Aimin and Xu Hongyi
| Year of publication: |
May 2018
|
|---|---|
| Authors: | Barua, Zapan ; Aimin, Wang ; Hongyi, Xu |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 38.2018, 7/8, p. 446-466
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| Subject: | Perceived reliability | perceived risk | technology trust | customer satisfaction | self-service technology | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2017.1400533 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011880828