A PKM–Based Decision-Making Training Program for Personal Healthcare: An Action Learning Approach

Making effective healthcare decisions is important. Despite the large volumes of information available, individuals often face limitations evaluating this information and making effective decisions. This article reports on the design, implementation and evaluation of a pilot training program based on action learning principles. The evaluation of the pilot program provided a clear understanding of what needed to be refined in terms of program structure, content and delivery. Participants' experience of the PKM process was also gained. The results of the study are expected to contribute to knowledge management in three ways: 1) inform current and future researchers of PKM in individual healthcare decision-making; 2) provide a PKM training model for individual healthcare decision-making; 3) demonstrate how action learning can be linked with a training program for the purposes of collecting research data.