A practical approach to benchmarking in three service industries
| Year of publication: |
2000
|
|---|---|
| Authors: | Simpson, Mike ; Kondouli, Dimitra |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 4, p. 623-630
|