A preliminary assessment of the validity and reliability of the performance diagnostic checklist-human services
Year of publication: |
2019
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Authors: | Wilder, David A. ; Lipschultz, Joshua ; Gehrman, Chana ; Ertel, Hallie ; Hodges, Ansley |
Published in: |
Journal of organizational behavior management. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1540-8604, ZDB-ID 2067615-3. - Vol. 39.2019, 3/4, p. 194-212
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Subject: | Interrater reliability | performance analysis | Performance Diagnostic Checklist-Human Services (PDC-HS) | test re-test reliability | validity | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management |
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