A probabilistic approach to measure hotel service quality
| Year of publication: |
2002
|
|---|---|
| Authors: | Erto, P. ; Vanacore, A. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 13.2002, 2, p. 165-174
|