A process-based view for customer satisfaction
| Year of publication: |
1995
|
|---|---|
| Authors: | Muffatto, Moreno ; Panizzolo, Roberto |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 12.1995, 9, p. 154-169
|