A process model of buyer responses to salesperson transgressions and recovery efforts : the impact of salesperson orientation
John D. Hansen, Donald J. Lund and Thomas E. DeCarlo (Department of Marketing, Industrial Distribution, and Economics, University of Alabama at Birmingham, Collat School of Business, South, Birmingham, AL, USA)
| Year of publication: |
March 2016
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|---|---|
| Authors: | Hansen, John D. ; Lund, Donald J. ; DeCarlo, Thomas E. |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 36.2016, 1, p. 59-73
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| Subject: | personal selling | sales management | business-to-business relationships | relationship recovery management | ethics | Verkaufspersonal | Salespeople | Lieferantenmanagement | Supplier relationship management | Verkauf | Selling | B-to-B-Marketing | Business-to-business marketing | Beziehungsmarketing | Relationship marketing | Vertrieb | Physical distribution |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2016.1149352 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011486203