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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo, (2011)
On the 2019 Business Roundtable "Statement on the Purpose of a Corporation"
Harrison, Jeffrey S., (2020)
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R., (2020)
A proposal on the "i bank index," a measure of banks' ability to nurture client businesses
Yoshihara, Kiyotsugu, (2018)