A quality system's impact on the service experience
Jeffery Smith, Sidney Anderson, and Gavin Fox
| Year of publication: |
2017
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|---|---|
| Authors: | Smith, Jeffery ; Anderson, Sidney ; Fox, Gavin |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 12, p. 1817-1839
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| Subject: | Service design | Service experience | Customer experience | Quality-oriented service system | Socio-technical systems (STS) | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Qualitätsmanagement | Quality management | Dienstleistungsmarketing | Services marketing | Dienstleistungsmanagement | Service management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-12-2015-0737 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011814762