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Delay prediction for managing multiclass service systems : an investigation of queueing theory and machine learning approaches
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The strong effect of flexible capacities on achievable WIP levels and throughput times : a simple model and its implications
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Threshold routing to trade off waiting and call resolution in call centers
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How many hospital beds?
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The vital role of operations analysis in improving healthcare delivery
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The pointwise stationary approximation for queues with nonstationary arrivals
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