A reconceptualisation of the satisfaction-service performance thesis
| Year of publication: |
2004
|
|---|---|
| Authors: | Wilson, Alan ; Frimpong, Jacob |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 6-7, p. 471-481
|