A Reference Library Talks to its Users

Outlines a recent experiment in user research carried out by Derbyshire Library Service, by means of a survey. Seeks to discover if the right range of services or products are being provided for user's needs. Concludes that such surveys may provide a catalyst for change in that they can be used as a basis on which to make decisions to improve the performance of the library service.

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Year of publication:	1984
Authors:	Durcan, A.
Published in:	European Journal of Marketing. - MCB UP Ltd, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 18.1984, 2, p. 65-71
Publisher:	MCB UP Ltd
Subject:	Customer satisfaction \| Information services \| Performance measurement \| Reference libraries \| United Kingdom

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/EUM0000000004770 [DOI]
Source:	Other ZBW resources

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014724929