A review of customer citizenship behaviors in the service context
Taeshik Gong and Youjae Yi
| Year of publication: |
2021
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|---|---|
| Authors: | Gong, Taeshik ; Yi, Youjae |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 3/4, p. 169-199
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| Subject: | Customer citizenship behavior | customer value creation behavior | extra-role customer behavior | literature review | social exchange theory | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Austauschtheorie | Social exchange theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1680641 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012483668