A review of the 47th AIEST Congress quality and quality management in tourism: Towards a synthesis of the Congress

The 47th Congress attempted to answer the following key questions: What exactly does quality mean in tourism? How can general and/or total quality be produced and marketed? How important is it to include the customer (tourist) in the process that leads to the provision of tourism services? In what way does quality create competitive advantages? How can the quality of a destination be assured in the same way as that of a corporation?

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Year of publication:	1997
Authors:	Keller, Peter ; Weiermair, Klaus
Published in:	The Tourist Review. - MCB UP Ltd, ISSN 0251-3102, ZDB-ID 2797199-5. - Vol. 52.1997, 4, p. 2-6
Publisher:	MCB UP Ltd

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb058254 [DOI]
Source:	Other ZBW resources

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