A review of twenty years of SERVQUAL research
Riadh Ladhari
| Year of publication: |
2009
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|---|---|
| Authors: | Ladhari, Riadh |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 1.2009, 2, p. 172-198
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| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890245