A review on supply chain performance measures and metrics: 2000‐2011

Purpose – The paper reports a comprehensive review of supply chain performance measurement systems and raises a set of research issues leading to selected research questions. Design/methodology/approach – The articles which have been published in selected peer‐reviewed international journals in the last ten years were collected by using databases Scopus and ISI Web of Knowledge. The articles were scrutinized based on authors' perspective analysis (using supply chain measures and metrics, and enhancing supply chain performance as the key perspectives). The articles contributing significantly in the domain of supply chain measures and metrics were selected for final review and various issues were identified. Findings – The paper argues that, despite considerable evidence from the literature in supply chain performance measurement in recent years, there is a large scope for research to address the issues in supply chain performance measurement, including: characteristics of measures and metrics, benchmarking of measures, use of management practices, integration and partnership and socio‐environmental relevance. Research implications/limitations – The insights deduced in the paper are primarily based on 28 articles selected for critical review and analysis in the domain of supply chain measures and metrics and hence should be interpreted only as key concerns in the area. Originality/value – The paper reports an evaluation of 28 key articles reported in the domain of supply chain performance measurement and indicates the research opportunities in the area.