A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
Noorjahan Banon Teeluckdharry, Viraiyan Teeroovengadum and Ashley Keshwar Seebaluck
| Year of publication: |
2024
|
|---|---|
| Authors: | Teeluckdharry, Noorjahan Banon ; Teeroovengadum, Viraiyan ; Seebaluck, Ashley Keshwar |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 5, p. 1300-1345
|
| Subject: | PLS-SEM | IPMA | Service quality | Service industry | Quality improvement initiatives | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Dienstleistungssektor |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-11-2021-0340 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014548984