A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Sukanya Kundu; Saroj Kumar Datta
| Year of publication: |
2014
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|---|---|
| Authors: | Kundu, Sukanya ; Datta, Saroj Kumar |
| Published in: |
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 12.2014, 3, p. 12-39
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| Subject: | Expectation | Indian Public Sector Banks | Internet Banking | Perception | Service Quality | Dienstleistungsqualität | Service quality | Indien | India | Electronic Banking | Electronic banking | Öffentliche Bank | Public bank | Performance-Messung | Performance measurement | Bank | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010469923