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Number 3 - A QFD-hoshin approach for service quality deployment: A case study
Pun, K.F., (2000)
A selfâassessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000
Pun, K.F., (1999)
Virtual agent modeling of an agile supply chain infrastructure
Lau, Henry C.W., (2003)