A self-determination theory perspective on customer participation in service development
Jon Engström (Department of Management and Engineering, Linköping University, Linköping, Sweden), Mattias Elg (Department of Management and Engineering, Linköping University, Linköping, Sweden and Helix Vinn Excellence Centre, Linköping University, Linköping, Sweden)
| Year of publication: |
2015
|
|---|---|
| Authors: | Engström, Jon ; Elg, Mattias |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 6/7, p. 511-521
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| Subject: | Co-creation | Health care | Service experience | Service development | Customer participation | User innovation | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Gesundheitswesen | Health care system | Gesundheitsversorgung | Konsumentenverhalten | Consumer behaviour | Innovationsmanagement | Innovation management | Produktentwicklung | New product development |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2015-0053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011418356