A self-verification perspective on customer mistreatment and customer-directed organizational citizenship behaviors
Rajiv K. Amarnani, Simon Lloyd D. Restubog, Ruodan Shao, David C. Cheng, Prashant Bordia
| Year of publication: |
2022
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| Authors: | Amarnani, Rajiv K. ; Restubog, Simon Lloyd D. ; Shao, Ruodan ; Cheng, David C. ; Bordia, Prashant |
| Published in: |
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior. - Chichester, Sussex : Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 43.2022, 5, p. 912-931
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| Subject: | customer appreciation | customer mistreatment | OCB-customer | self-esteem | self-verification | workplace aggression | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/job.2610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013279623