A service classification model for value co-creation in IT outsourcing services
Gerasimos Kontos and Konstadinos Kutsikos
| Year of publication: |
2012
|
|---|---|
| Authors: | Kontos, Gerasimos ; Kutsikos, Konstadinos |
| Published in: |
Information systems : crossroads for organization, management, accounting and engineering : ItAIS: the Italian Association for Information Systems. - Berlin : Physica-Verlag, ISBN 978-3-7908-2788-0. - 2012, p. 3-10
|
| Subject: | IT-Dienstleister | IT service provider | Outsourcing | Kundenzufriedenheit | Customer satisfaction | Ressourcenorientierter Ansatz | Resource-based view | Dynamische Kompetenzen | Dynamic capabilities |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009576425