A service quality map based on Kano's theory of attractive quality
Pasquale Erto, Amalia Vanacore and Michele Staiano
| Year of publication: |
2011
|
|---|---|
| Authors: | Erto, Pasquale ; Vanacore, Amalia ; Staiano, Michele |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 2, p. 196-215
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Visualisierung | Visualization | Hotellerie | Hotel industry | Italien | Italy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008938674