A storytelling perspective on online customer reviews reporting service failure and recovery
Hulda G. Black; Scott W. Kelley
| Year of publication: |
2009
|
|---|---|
| Authors: | Black, Hulda G. ; Kelley, Scott W. |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 26.2009, 2, p. 169-179
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| Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction | Internet | Bibliometrie | Bibliometrics | Narrative Methode | Narrative method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003863494