A strategic service quality framework using QFD
Shuki Dror and Yafit Sukenik
| Year of publication: |
2011
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|---|---|
| Authors: | Dror, Shuki ; Sukenik, Yafit |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 10, p. 1057-1070
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| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Callcenter | Call centre | Bank | Israel |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009504059