A structural compendium on service quality and customer satisfaction : a survey of banks in India
Rajasekhara Mouly Potluri, Srinivas Rao Angati, and M. Srinivasa Narayana
| Year of publication: |
January-March 2016
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| Authors: | Potluri, Rajasekhara Mouly ; Angati, Srinivas Rao ; Narayana, M. Srinivasa |
| Published in: |
Journal of transnational management : the official journal of the International Management Development Association. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1547-5778, ZDB-ID 2207693-1. - Vol. 21.2016, 1, p. 12-28
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| Subject: | BANKQUAL | customer satisfaction | India | service quality | Indien | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bank | Bankgeschäft | Banking services |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15475778.2016.1120612 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011455820